I genuinely hope that we have another opportunity to welcome you back to The House, or to any of our other sister properties within our group. Once again, I wish to thank you for your valued feedback as it is only through such, we are then able to maintain and improve upon what we extend to you, our valued guests. We noted your comments with regards to our sunbeds and we are addressing this issue by enforcing our policy. We shared your feedback with our Food and Beverage team and will ensure that we do not have a reoccurrence to the challenges you experienced. We sincerely apologize that there were aspects of your stay that did not meet your satisfaction, and we will be sure to improve on the key areas highlighted going forward. Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. ![]() ![]() Dear Pocket1berks, Thank you for taking the time to provide us with your comments.
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